A Customer Has an Experience With a Business
The journey starts with a real interaction such as buying a product, using a service, making a booking, receiving support, placing an order, visiting a business or using an online service.
HOW VOICERANK WORKS
From Customer Experience to Trusted Reputation
Voicerank connects customer feedback, company responses, public ratings and website trust tools in one simple review journey.
Customer review
Great service and fast delivery
A genuine experience becomes useful public context.
V
Company profile
4.8 rating · reviews
Business response
Thank you for your feedback. We're pleased everything arrived quickly.
Analytics
Live Rating
Trust Badge
CONNECTED REVIEW JOURNEY
One Review Journey, Connected From Start to Finish
Voicerank is designed to make customer feedback useful for everyone involved.
Customers can share their experiences. Businesses can manage and respond to feedback. Future customers can explore ratings and reviews before making decisions. And businesses can bring their Voicerank reputation onto their own website through live Trust Badges.
Customer Experience
Write Review
Company Profile
Business Response
Rating Updates
Trust Badge
THE FULL FLOW
How Voicerank Works
Follow the connected review journey from customer experience through to public reputation and trust tools.
REVIEWS BECOME INSIGHTS
Reviews Become Business Insights
Review data can help businesses understand more than just their overall star rating. Where Analytics & Insights are enabled, Voicerank can help businesses understand review collection, response performance, sentiment, topics and reports.
BOTH SIDES
Voicerank Works for Both Sides
ECOSYSTEM
The Voicerank Ecosystem
A customer experience can become a public review, a business response, a rating signal, an insight and a trust badge that helps future customers choose.
ILLUSTRATIVE EXAMPLE
See the Journey in Action
This example is illustrative and should not be read as a live statistic or specific business result.
FOR BUSINESSES
How Businesses Start Using Voicerank
CONNECT YOUR WEBSITE
Connect Voicerank to Your Existing Website
Use the central Voicerank integrations system to keep platform names and logos consistent across the site.
WHY IT MATTERS
Why This Connected Journey Matters
TRUST & TRANSPARENCY
Built Around Genuine Customer Experiences
Voicerank should not exist to make every business look perfect. The purpose is to give customers a place to share genuine experiences and businesses a place to listen and respond. Positive, negative and mixed feedback can all be useful when it is genuine, relevant and respectful.
Useful feedback can be
Positive
Negative
Mixed
Respectful
PLATFORM
Explore the Voicerank Platform
COMMON QUESTIONS
How Voicerank Works FAQs
How does Voicerank work for customers?
Customers can search for a company, choose a star rating, write about their experience and submit their review through Voicerank.
What happens after I submit a review?
The review goes through Voicerank's applicable review processing. Eligible published reviews can then appear on the company's public profile.
Can businesses respond to reviews?
Where business responses are enabled, companies can respond publicly to customer reviews.
Do reviews affect the company rating?
Eligible published reviews contribute to the company's rating according to Voicerank rating rules.
How does the Trust Badge work?
The Trust Badge displays supported live rating data from Voicerank on the company's own website and links visitors to its public Voicerank profile.
Can businesses view analytics?
Where Analytics & Insights are available, businesses can use supported review and response data to understand review performance and trends.
Ready to Be Part of the Voicerank Review Journey?
Share your experience as a customer or start building your business reputation with Voicerank.